Last Updated: September 28, 2025
Website: https://layer7iptv.com
Contact: info@layer7iptv.com
At Layer Seven TV, your satisfaction matters. If you’re not fully satisfied, this policy explains when refunds apply, how to request one, and what to expect—clearly and transparently.
Money-Back Guarantee — Your Satisfaction Matters
Eligible refund windows by plan
- 1-Month 3 Month & 6-Month IPTV plans: 7-day money-back period from the purchase date.
- 12-Month & Lifetime IPTV plans: 14-day money-back period from the purchase date.
To qualify for an IPTV refund, your request must be submitted within the applicable window. Please email us or contact our live IPTV support.
Refunds Beyond the Guarantee Period
If you request an IPTV refund after the 7-day or 14-day window (as applicable):
- A processing fee will be deducted before issuing the refund.
- Refunds are prorated based on the unused portion of your subscription minus the processing fee.
- Refunds are issued to the original payment method used at checkout.
Non-Refundable Items
Refunds will not be granted for:
- Extensively used subscriptions (usage indicating substantial or ongoing use).
- Pay-Per-View (PPV) or one-time broadcasts (if offered).
- Promotional plans clearly marked “non-refundable” at the time of sale.
How to Request a Refund
- Contact Support
Email: info@layer7iptv.com - Include These Details
- Full name and email used for purchase
- Order/Invoice number (if available)
- Reason for your request (please include relevant details so we can help quickly)
| 1 | Contact Support | Email: info@layer7iptv.com |
| 2 | Provide Full Name | Name & email used at purchase |
| 3 | Include Order Number | Order/Invoice ID (if available) |
| 4 | State Your Reason | Brief explanation with relevant details |
- Review & Approval Timeline
- We review all the IPTV refund requests within 3–5 business days.
- Approved refunds are processed within 1–5 business days to the original payment method.
- If a request is denied, we’ll provide an explanation and, where possible, suggest resolutions.
With a transparent IPTV refund policy and responsive support, we make sure you’re always in control of your experience.
Why Contact Us First?
Many issues can be resolved quickly—often without needing a refund:
- Streaming/Buffering: We can help optimize your setup (e.g., DNS/network tweaks, device settings).
- Missing Content: Tell us what’s missing; our catalog is updated regularly.
- Connection Needs: If you need more flexibility, support can review plan options or available connections.
Refund Processing Time
- Standard: Approved refunds are issued 1–5 business days after approval.
- Delayed or Missing: If you don’t see the refund in the expected timeframe, first check your original payment method again. If the issue persists, email info@layer7iptv.com and we’ll investigate.
Frequently Asked Questions
Q: What happens if I request an IPTV refund after my plan’s guarantee window?
A: Under our refund policy, IPTV refund requests after the guarantee period may still be approved as prorated refunds, minus a processing fee based on unused time.
Q: Does cancelling my IPTV subscription automatically generate a refund?
A: No. Cancelling alone doesn’t qualify for an IPTV refund. You must meet the refund policy conditions and submit a request. Contact us to cancel IPTV subscription correctly.
Q: Why do users request an IPTV refund?
A: Common reasons include buffering, channel outages, or unstable streams—especially during peak hours. Many issues can be resolved with support.
Q: Can buffering or technical issues qualify for a refund?
A: Yes, if reported within the refund window. However, many issues are related to internet setup or device settings and can often be fixed.
Q: What if IPTV channels are missing or not working?
A: IPTV Content may change or go offline temporarily. Contact support first—many issues can be resolved without needing an IPTV refund.
Q: Is it better to test IPTV before buying long-term IPTV plans?
A: Yes. Many users start with short plans to test service quality. Our refund policy supports risk-free evaluation.
Policy Updates
We may update this Refund Policy periodically. Changes will be posted on this page. Continued use of our services after updates means you accept the revised policy.
Contact Us
For questions, assistance, or to request a refund:
Email: info@layer7iptv.com
Website: https://layer7iptv.com