Refund Policy — Layer Seven IPTV
Last Updated: September 28, 2025
Website: https://layer7iptv.com
Contact: info@layer7iptv.com
At Layer Seven IPTV, your satisfaction matters. If you’re not fully satisfied, this policy explains when refunds apply, how to request one, and what to expect—clearly and transparently.
Money-Back Guarantee — Your Satisfaction Matters
Eligible refund windows by plan
- 1-Month & 3-Month IPTV plans: 7-day money-back period from the purchase date.
- 6-Month, 12-Month & Lifetime IPTV plans: 14-day money-back period from the purchase date.
To qualify, your request must be submitted within the applicable window above.
Refunds Beyond the Guarantee Period
If you request a refund after the 7-day or 14-day window (as applicable):
- A processing fee will be deducted before issuing the refund.
- Refunds are prorated based on the unused portion of your subscription minus the processing fee.
- Refunds are issued to the original payment method used at checkout.
Non-Refundable Items
Refunds will not be granted for:
- Extensively used subscriptions (usage indicating substantial or ongoing use).
- Pay-Per-View (PPV) or one-time broadcasts (if offered).
- Promotional plans clearly marked “non-refundable” at the time of sale.
How to Request a Refund
- Contact Support
Email: info@layer7iptv.com - Include These Details
- Full name and email used for purchase
- Order/Invoice number (if available)
- Reason for your request (please include relevant details so we can help quickly)
- Review & Approval Timeline
- We review refund requests within 3–5 business days.
- Approved refunds are processed within 1–5 business days to the original payment method.
- If a request is denied, we’ll provide an explanation and, where possible, suggest resolutions.
Why Contact Us First?
Many issues can be resolved quickly—often without needing a refund:
- Streaming/Buffering: We can help optimize your setup (e.g., DNS/network tweaks, device settings).
- Missing Content: Tell us what’s missing; our catalog is updated regularly.
- Connection Needs: If you need more flexibility, support can review plan options or available connections.
Refund Processing Time
- Standard: Approved refunds are issued 1–5 business days after approval.
- Delayed or Missing: If you don’t see the refund in the expected timeframe, first check your original payment method again. If the issue persists, email info@layer7iptv.com and we’ll investigate.
Frequently Asked Questions
Q: What happens if I request a refund after my plan’s guarantee window?
A: Refunds may still be possible, but they’re prorated based on the unused time and reduced by a processing fee.
Q: Does cancelling my subscription automatically generate a refund?
A: No. Cancellation alone doesn’t qualify for a refund unless it meets the eligibility windows above and a request is approved.
Q: What if I purchased a non-refundable promotional plan?
A: Plans clearly marked “non-refundable” are not eligible for refunds.
Policy Updates
We may update this Refund Policy periodically. Changes will be posted on this page. Continued use of our services after updates means you accept the revised policy.
Contact Us
For questions, assistance, or to request a refund:
Email: info@layer7iptv.com
Website: https://layer7iptv.com